CSAT Post-Support Survey form template
Immediately after a ticket closes, customers rate their satisfaction. A scoring variable branches happy customers to a quick 'what went well' note and unhappy customers to a detailed 'what went wrong' escalation, routing each to the right closing page.
What’s in the box
Rating-aware follow-ups
Low scores trigger a root-cause question; high scores trigger a testimonial ask.
Instant escalation
1-2 star ratings jump to a page that promises human follow-up.
Agent recognition
Happy customers can call out the agent who helped them.
Perfect for
- Help desks
- IT support teams
- Customer service
- Managed services
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