Help Center Article Feedback form template
Embedded at the bottom of help articles, this micro-survey scores whether the content actually solved the reader's problem. Readers who still need help jump to a contact page; readers who found the article confusing trigger a 'what was unclear' question that feeds your docs team.
What’s in the box
Helpfulness scoring
A quick yes/no plus a clarity rating computes whether the doc did its job.
Deflection or escalation
Solved readers get a thank-you; stuck readers jump to contact support.
Actionable doc notes
Low clarity reveals a 'what was unclear' field for your writers.
Perfect for
- Knowledge bases
- Documentation teams
- Support deflection
- Developer docs
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