Knowledge Base Deflection Assistant form template
Before a customer contacts support, this form scores how self-serviceable their issue is. Simple, documented questions route to relevant articles; complex or account-specific issues jump straight to a ticket form — reducing ticket volume without frustrating people who genuinely need a human.
What’s in the box
Self-serve scoring
Issue type and complexity decide whether docs can handle it.
Fewer tickets
Documented questions are deflected to targeted help articles.
No dead ends
Account-specific issues jump straight to a human, skipping the docs.
Perfect for
- Support teams
- Knowledge bases
- SaaS help centers
- IT self-service
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Free forever with unlimited submissions. No credit card.
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