Live Chat Post-Conversation Survey form template
Fired right after a live chat closes, this survey scores helpfulness and effort. Smooth, low-effort chats route to a testimonial ask; high-effort or unresolved chats trigger a callback request and jump to a recovery page so nothing slips through the cracks.
What’s in the box
Effort + resolution scoring
How hard the customer had to work and whether it resolved drive the branch.
Callback capture
Unresolved chats reveal a phone field and jump to a callback page.
Agent kudos
Great chats invite the customer to name and praise the agent.
Perfect for
- Live chat teams
- E-commerce support
- SaaS onboarding
- Sales chat
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