NPS Survey with Promoter & Detractor Routing form template
Respondents rate how likely they are to recommend you (0-10). A scoring variable classifies them as promoter, passive, or detractor, then conditional follow-ups and page jumps send promoters to a referral/review request and detractors straight to a service-recovery outreach — so every response closes the loop.
What’s in the box
Automatic segmentation
A 0-10 score variable classifies each respondent as promoter, passive, or detractor.
Close the loop
Detractors jump to a recovery page; promoters get a referral and review ask.
Adaptive follow-ups
The reason and referral questions only appear when they're relevant.
Perfect for
- SaaS companies
- E-commerce brands
- Subscription services
- B2B accounts
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