Store Credit vs Refund Decision form template
A decision form that scores loyalty and repurchase intent to recommend store credit, a straight refund, or lets the shopper choose. Gift-card and cash purchases route by payment type, keeping resolutions compliant and cash-flow friendly.
What’s in the box
Bonus-credit upsell
Loyal, returning shoppers are offered extra credit instead of a refund.
Payment-aware
Cash-in-store buyers are routed straight to a refund path.
Keeps revenue in-house
Store credit is framed as the higher-value, faster option.
Perfect for
- Return resolution flows
- Retention-focused support
- Omnichannel refund desks
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Free forever for up to 1,000 submissions a month. No credit card.
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