Support Rep Performance & Coaching Survey form template
After each support interaction, customers rate the rep on knowledge, empathy, and resolution. A performance score flags standout interactions for recognition and coachable ones for a lead's review, while unresolved cases jump to a reopen-and-escalate page so no rep's miss becomes a churned customer.
What’s in the box
Multi-dimension scoring
Knowledge, empathy, and resolution roll up into a rep score.
Coaching signals
Low scores route to a lead's review queue with the customer's notes.
Recognition + reopen
Great reps get kudos; unresolved cases reopen automatically.
Perfect for
- Support QA
- Team leads
- Contact centers
- CX operations
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